If you are not completely satisfied, request a return within 10 days for a refund or exchange. Should you feel your order contains discrepancies, please report it to us no later then 24hrs after receipt of product.
Please follow these steps:
Obtain an RMA (Return Material Authorization) number by sending an email to info@posheadquarters.com. A returned package shipped to us without an RMA# will be refused.
Return items unused, and in original packing and box. Avoid any marks on product or original packaging. Pack the item in the same way as it was received, with all included parts, manuals, etc.
Write the RMA number on the shipping label, not on the box.
If the product or the packaging is damaged, a restock fee may apply.
In some cases, certain manufacturers charge a restock or exchange fee.
Restock or exchange fees: $30 per item for exchanges. 15-20% fee on all returned products. (Varies by manufacturer.)
Some items are non-returnable, including software, custom labels, special order items, special build-to-order items and opened supplies (labels, ribbons, receipt paper, receipt ribbons, printheads, card stock, RFID tags).
Refunds can only be issued to the same payment method used for the original purchase.
S&H are not refundable unless shipment did not meet the guaranteed schedule for AIR shipments.
At our discretion, we reserve the right to deny a return should we determine the product has been tampered with or missing components.
